You can cancel your order if it hasn&apos;t been processed yet. Please contact our customer care team as soon as possible to request a cancellation.

Can I cancel my order?

If your order hasn&#x13A;t been processed yet, you can request a cancellation or removal of items by contacting customer care.

Can I remove products from my order?

Can I change my shipping address on an order thatĺs been placed?

If your order hasn&#x13A;t been shipped yet, you can update the shipping address by contacting customer care immediately.

Once your order is dispatched, you&#x13A;ll receive an email with a tracking number. Use this number to track your order&#x13A;s progress on the courier&#x13A;s website.

How can I track my order?

Thereĺs an issue with my delivery item missing or damaged!

If you have any issues with your delivery, such as missing items, incorrect address, or order not received, please contact customer care for assistance.

There's an issue with my delivery item missing or damaged!

In order to ensure our packaging is sustainable and eco-friendly, some products may not come with seals. Rest assured, all items are brand new and safe to use, and the packaging has been tested to ensure our product remains the high quality expected from us.

Why don't my products have seals?

Still need help? Use this form to send us a message any time and we'll respond to you ASAP

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47-skin

47 Skin Order FAQs

ORDER ENQUIRIES

Do you offer a subscription service?

What are the benefits of subscribing?

How do I manage my subscription?

Can I change my subscription frequency?

Can I use a discount code on top of my subscription discount?

How do I cancel my subscription?

SUBSCRIPTION ENQUIRIES

Are your products clinically tested?

Are your products dermatologist-approved?

Are your products suitable for sensitive skin and eczema-prone skin?

Was there any adverse reactions to 47 Skin products in clinical trials?

Are your products tested according to industry standards?

Do you test on animals?

Where can I buy your products?

What should I do if I receive a faulty or leaking item?

What is Silver Silver Chitoderm ™ and how does it work?

Should I try 47 Skin if I have a shellfish or silver allergy?

From what age are 47 Skin products safe to use?

How can I get skincare advice tailored to me?

Can I use your products if I am taking a prescription for my skin?

Can I use 47 Skin during pregnancy or while nursing?

Are 47 Skin products vegan-friendly?

Are 47 Skin products fragranced?

Do you offer samples?

I think I've had a reaction to a product. What should I do?

How do I store your products?

Are your products non-comedogenic?

How do I conduct an at-home patch test?

Are your products gluten free?

PRODUCT ENQUIRIES

What is The Better Skin Club?

Who can join?

How do the rewards work?

What do you mean by regular customers?

Do I have to wait a year to get more rewards?

How do I earn points?

How do I get rewarded for introducing someone to 47 Skin?

What happens if a friend I refer cancels or returns their order?

How do I check how many points I have?

How do I use my points?

Is there a limit to how many points I can earn?

What do the labels Approved, Pending and Canceled mean for my points?

Will my points ever expire?

Can I use my points with a discount code?

Why did my points go down?

Where can I report a problem or give feedback?

BETTER SKIN CLUB

What is the cost of shipping?

When will my order ship?

Do you ship internationally?

Where is my order?

SHIPPING ENQUIRIES

What is your return policy?

I had a reaction. Can I return this product?

Are shipping fees refundable?

I bought my product from another retailer. Can I return it through 47skin.com?

When will I receive my refund?

RETURN ENQUIRIES

What is the 47-Day First Try Guarantee?

How do I get my money back?

How long do I have to ask for a refund?

Do I need to send the product back?

Which products have the guarantee?

Does the guarantee only apply to products purchased through 47skin.com?

47-DAY FIRST TRY GUARANTEE